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Shipping & Returns
Returns Policy
Customers are able to receive an in-store credit or swap an item if it did not fit or was for some other reason inappropriate. If the item has manufacturing faults or faulty workmanship and you would like to have it assessed for a warranty claim we will process this with the supplier upon receiving the goods back from you with original purchase receipt.
Returns, Exchanges and Warranty Claims must be returned within 30 days of delivery accompanied by original receipt. Products being returned must be as sold, in an unused and clean condition and still have all swing tags and original packaging. All the costs for returning items are at the buyer’s expense.
Shipping
Please note that at this stage we only ship to addresses within Australia.
All goods are shipped by Australia Post where possible or private courier. We despatch Monday to Friday. We cannot despatch on the weekend or public holidays. Delivery times will vary depending on the method of shipping chosen, while we always attempt to get goods to you as quickly as possible, there is an express shipping option if you require your goods urgently.
Free Shipping: Free shipping can take up to 10 business days. Please allow up to this amount of time even if you are located in a capital city. If you require the goods faster please select express shipping.
Express Shipping: Express shipping will be sent in an Australia Post Express Post bag or via courier (depending on size). Allowing for handling time please allow between 2-5 business days for express shipping.
In-Store Pickup: If you are in Sydney we would love for you to come to our store! You can order online and then simply come and pickup during our normal business hours. Who knows...you might find something else you like!
Couriers may require a signature on delivery and will not leave a delivery unless signed for. Please use a delivery address where someone will be during normal business hours. If you are making the most of a Duty Free purchase we are unfortunately unable to ship products to you since we must see proof of your travel intentions. Therefore all Duty Free purchases must be made instore.
